A warning sign and cosmetic tile differentiation are insufficient precautions for an internal step hazard in commercial premises open to the public, where the foreseeable class of entrants includes the visually impaired, illiterate, and distracted persons. More effective physical precautions such as hand rails must be considered where available at modest cost. Mere heedlessness or inadvertence by a patron in failing to notice a hazard does not establish contributory negligence, particularly where the patron's visual impairment lessened their capacity to notice the hazard.
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