A solicitor conducting a brief preliminary advice clinic at a legal aid commission may not owe a duty to identify all possible causes of action available to the client where the purpose of the clinic is limited to determining whether the problem is a legal one suitable for legal aid and processing an application. However, a solicitor retained to advise generally on remedies arising from a workplace injury must be alert to the possibility of a workers compensation claim even where the client's primary focus is on other grievances. On causation, where a client fails to give direct evidence about what she would have done if properly advised, the court may still draw inferences from surrounding circumstances, but the inference sought must be more probable than the alternative.
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