An insurer under a group life insurance policy held by a superannuation trustee owes a duty of good faith and fair dealing to the employee-member whose claim depends on the insurer's opinion, even though the employee is not a party to the policy and cannot rely on ss 13 or 48 of the Insurance Contracts Act 1984 (Cth). This duty requires the insurer to disclose adverse expert reports and surveillance material to the employee and provide an opportunity to respond before forming its opinion. Failure to do so vitiates the insurer's opinion, and the court may itself determine the question of total and permanent disablement.
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