An insurer's correspondence during the assessment process — including letters setting out factors for and against a claim, information summaries with comments, and review decision letters — can collectively constitute adequate reasons for declining a TPD claim, even if no single letter purports to be a formal statement of reasons.
The full text is available to signed-in members, including the 2 later cases that cite this judgment.
1 of the 2 citing cases carry a classified treatment. How each court treated it is available to signed-in members.