An employer in the takeaway food delivery industry may breach its duty of care by failing to abort a delivery where there are accumulating circumstances of suspicion about a bogus order — including a new customer, mobile phone order, discrepant phone numbers, and an unanswered callback — and the cost of aborting the delivery is minimal. The decision is confined to its specific facts and evidence and does not establish a general rule about checking mobile phone orders.
The full text is available to signed-in members, including the 4 later cases that cite this judgment.