A superannuation trustee's duty to give properly informed consideration to a TPD application does not require inquiry to a point of factual perfection, but if additional material addresses important topics not previously before the trustee and indicates a reasonable possibility of a different result, the trustee must reconsider the application. The extent of inquiry required varies with the circumstances, including the strength of the applicant's material and whether contradictory information could have been procured by the applicant. The word 'reasonably' in 'reasonably qualified by education, training or experience' provides some latitude for on-the-job training and certification, but the focus is on existing rather than future qualifications.
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