Cemeteries and Crematoria Act 2020

If human remains are cremated at a crematorium, the licensee must, within 7 days after the cremation, notify the applicant that the cremated remains are available for collection.

The licensee must make the cremated remains available for collection by the applicant for 3 years after the day the applicant is notified (the retention period).

If the applicant does not collect the cremated remains within the first year of the retention period, the licensee must make the remains available for collection by a suitable person until the end of the retention period.

If the cremated remains have not been collected within the first 2 years of the retention period, the licensee must ask the applicant or a suitable person to collect the remains by—

contacting the last known telephone number of the applicant or suitable person on at least 2 days; and

sending a written notice to the last known postal or email address of the applicant or suitable person.

A notice under subsection (4) (b) must state—

the day the retention period ends; and

that the licensee may dispose of the cremated remains after that day.

In this section:

a family member of the deceased person whose human remains were cremated; and

over 16 years of age.