Road Transport (Public Passenger Services) Act 2001

the conduct of demand responsive services, including, for example—

the supervision and monitoring of drivers of demand responsive service vehicles for compliance with the service standards and the responsibilities of the operator in relation to a failure to comply with the standards; and

the safety of passengers (including, for example, by the use of particular kinds of security devices) and the public; and

the qualifications, training and experience of demand responsive service vehicle drivers and other people providing services on behalf of authorised demand responsive service operators; and

maximum driving times and minimum rest times of demand responsive service vehicle drivers; and

insurance; and

if appropriate, the issue of tickets; and

customer complaints and inquiries; and

lost property; and

the preparation and publication of service information for demand responsive services, including timetables (if any) and compliance with any timetables; and

the obligations of drivers of demand responsive service vehicles and other people providing services on behalf of authorised demand responsive service operators; and

the requirements that demand responsive service vehicles, and their equipment and fittings (internal and external), must comply with; and

the maintenance and cleaning of demand responsive service vehicles; and

maintenance, parking and other facilities for demand responsive service vehicles; and

the making and keeping of records and their inspection; and

the auditing of records and systems; and

requirements for display of authorisation numbers on advertisements for the service; and

the provision of information and reports to the road transport authority.