Aged Care Act 2024

An entity that is a constitutional corporation and the operator of an aged care digital platform must:

notify the Commissioner, in accordance with any requirements prescribed by the rules, that the entity operates the platform; and

implement a complaints management system and manage complaints in accordance with that system and any other requirements prescribed by the rules; and

implement an incident management system and manage incidents in accordance with that system and any other requirements prescribed by the rules; and

display on the platform a summary and explanation of the complaints management system referred to in paragraph (b) and the incident management system referred to in paragraph (c); and

report to the Commissioner, the System Governor, the Complaints Commissioner or the Inspector‑General of Aged Care, any information prescribed by the rules to be reported to that person; and

display on the platform, in a way that is prominent to individuals using the platform to access funded aged care services, the Statement of Rights; and

keep and retain the kinds of records prescribed by the rules, and disclose information contained in those records, in accordance with any requirements prescribed by the rules.

Registered providers, as a condition of their registration, have obligations in relation to incident management, complaints management and reporting: see sections 164, 165, 165A and 166.

An entity is liable to a civil penalty if the entity contravenes subsection (1).

The rules may prescribe requirements for the purposes of paragraph (1)(b) or (c) only for the purpose of ensuring that the systems implemented by operators of aged care digital platforms support compliance by registered providers with their obligations in relation to reporting, incident management and complaints management.