Broadcasting Services Act 1992

a person has made a complaint to a provider of broadcasting services on a matter relating to:

program content; or

compliance with a code of practice that applies to those services and that is included in the Register of codes of practice; and

if there is a relevant code of practice relating to the handling of complaints of that kind—the complaint was made in accordance with that code of practice; and

either:

the person has not received a response within 60 days after making the complaint; or

the person has received a response within that period but considers that response to be inadequate;