Complaints under codes of practice
37 Complaints under codes of practice
If:
a person has made a complaint to a datacasting licensee about a matter relating to:
datacasting content; or
compliance with a code of practice that applies to the datacasting operations of datacasting licensees and that is included in the Register of codes of practice; and
if there is a relevant code of practice relating to the handling of complaints of that kind—the complaint was made in accordance with that code of practice; and
either:
the person has not received a response within 60 days after making the complaint; or
the person has received a response within that period but considers that response to be inadequate;
the person may make a complaint to the ACMA about the matter.
This clause does not apply to:
the transmission of so much of a datacasting service as consists of an internet carriage service; or
the transmission of ordinary email.
Also, this clause does not apply if the datacasting licensee is the Australian Broadcasting Corporation or the Special Broadcasting Service Corporation.
Sections 150 to 153 deal with complaints about a datacasting service provided by the Australian Broadcasting Corporation or the Special Broadcasting Service Corporation.
The statute text is free to read above. View subscription options to unlock the case-law research tools for each provision.