Dispute and complaint resolution
53V Dispute and complaint resolution
A gas market code may include rules about disputes between gas market participants relating to gas market conduct, including:
disputes or complaints arising under, or in relation to, a gas market code; or
disputes arising during negotiations between gas market participants, including any of the following:
disputes relating to a prospective agreement between gas market participants;
price disputes.
A gas market code may include the following rules about disputes between gas market participants relating to gas market conduct:
rules requiring a gas market participant to have internal or external dispute resolution processes;
rules requiring those processes to meet specified criteria.
A gas market code may do any of the following:
provide for a gas market participant to complain to the Minister or the Commission about:
a contravention of a gas market code; or
a dispute between gas market participants relating to gas market conduct;
include rules about any of the following matters:
the manner in which such a complaint is made;
how the Minister or the Commission deals with such a complaint.
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