Dealing with complaints
95 Dealing with complaints
The Commissioner may deal with a complaint made under section 94 by doing any of the following:
making any preliminary inquiries, of the complainant or any other person, that the Commissioner considers necessary for the purposes of determining whether and how to deal with the complaint;
requesting the complainant to give the Commissioner further information in connection with the complaint;
if the complaint causes the Commissioner to reasonably suspect that an entity has breached this Act, or a data sharing agreement, while the entity is or was a data scheme entity—investigating the entity’s conduct under subsection 101(2);
considering whether it would be appropriate to deal with the complaint by conciliation and, if so, dealing with it or arranging for it to be dealt with in that way;
if the Commissioner is satisfied no action is required in relation to the complaint—deciding to take no action;
exercising any other powers of the Commissioner under this Act that the Commissioner considers appropriate in relation to the complaint, including:
the power to conduct assessments under section 99; and
the power to transfer matters to other agencies or bodies under section 107.
This Act’s bill:Explanatory memorandumSecond reading speech
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