Commissioner’s complaints functions
181G Commissioner’s complaints functions
The Commissioner’s complaints functions are as follows:
the functions relating to the investigation, management, conciliation and resolution of complaints conferred on the Commissioner by the National Disability Insurance Scheme rules made for the purposes of section 73X;
to educate people about, and develop resources relating to, best practice in the handling of:
complaints arising out of, or in connection with, the provision of supports or services by NDIS providers; and
matters arising from such complaints;
to build the capability of people with disability to pursue complaints in relation to the provision of supports or services by NDIS providers;
to build NDIS provider capability to develop a culture of learning and innovation to deliver high quality supports and services, prevent incidents and respond to complaints;
to collect, correlate, analyse and disseminate information relating to complaints arising out of, or in connection with, the provision of supports or services by NDIS providers.
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