Direct personal response from responsible institutions and partly‑participating institutions
54 Direct personal response from responsible institutions and partly‑participating institutions
If a participating institution or partly‑participating institution is given a notice under section 44, 46B or 71L that notifies the institution that a person wishes to be given a direct personal response from the institution, then the institution must take reasonable steps to provide the person with a direct personal response.
A direct personal response from an institution to a person is any one or more of the following:
an apology or a statement of acknowledgement or regret;
an acknowledgement of the impact of the abuse on the person;
an assurance as to the steps the institution has taken, or will take, to prevent abuse occurring again;
an opportunity for the person to meet with a senior official of the institution.
When providing a direct personal response, the institution must take into account the direct personal response framework.
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