Ombudsman Act 1976

The functions of the Overseas Students Ombudsman are:

to investigate complaints made to him or her under this Act; and

to give private registered providers advice and training about the best practice for the handling of complaints made by overseas students; and

to perform such other functions as are conferred on him or her by:

this Act or the regulations; or

another Act or regulations made under another Act.

Subject to this Act, the Overseas Students Ombudsman:

is to investigate action that he or she is authorised by this Act to investigate and in respect of which a complaint has been made to him or her; and

may, on his or her own initiative, investigate action that he or she is authorised by this Act to investigate.

The Overseas Students Ombudsman is authorised by this Act to investigate action taken by a private registered provider in connection with an overseas student, an intending overseas student, an accepted student, or a former accepted student, within the meaning of the Overseas Students Act.