20P
In forceInvestigation of complaint
Part IIDPrivate Health Insurance Ombudsman
Division 3Complaints
Subdivision DInvestigation of complaints
20P Investigation of complaint
The Private Health Insurance Ombudsman may investigate a complaint if:
(a)
the complaint is not resolved to the complainant’s satisfaction by mediation under Division 5; or
(b)
the Private Health Insurance Ombudsman is not satisfied with the outcome of a referral under Subdivision C.
Note:
The Private Health Insurance Ombudsman must have the complainant’s agreement to act under this section and cannot continue if the complaint is withdrawn (see subsections 20J(2) and (3)).
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