Ombudsman Act 1976

The Private Health Insurance Ombudsman may make recommendations under this section after conducting an investigation under this Division.

The Private Health Insurance Ombudsman may recommend either or both of the following:

to a private health insurer, that the insurer take a specific course of action or make changes to its rules, or both;

to a health care provider or private health insurance broker, that the provider or broker take a specific course of action.

The Private Health Insurance Ombudsman may, by written notice given to the person to whom the recommendation was made, or an officer of that person, require the person to report to the Private Health Insurance Ombudsman, before action is taken to give effect to the recommendation, on the action proposed to be taken. The notice must specify the period within which the report is to be given.