Ombudsman Act 1976

This section applies if:

an investigation under this Act into action taken by a VET student loan scheme provider has been completed; and

the VET Student Loans Ombudsman is of the opinion that the action taken:

appears to have been contrary to law; or

was unreasonable, unjust, oppressive or improperly discriminatory; or

was otherwise, in all the circumstances, wrong; and

the VET Student Loans Ombudsman is of the opinion that:

some particular action could be, and should be, taken to rectify, mitigate or alter the effects of the action taken; or

a policy or practice on which the action taken was based should be altered; or

reasons should have been, but were not, given for the action taken; or

any other thing should be done in relation to the action taken.

The VET Student Loans Ombudsman must report accordingly to the VET student loan scheme provider.

The VET Student Loans Ombudsman:

must include in the report his or her reasons for the opinions specified in the report; and

may also include in the report any recommendations he or she thinks fit to make.

The VET Student Loans Ombudsman may ask the VET student loan scheme provider to give him or her, within a specified time, particulars of any action that the VET student loan scheme provider proposes to take with respect to the matters and recommendations included in the report.

The VET student loan scheme provider may give the VET Student Loans Ombudsman comments about the report.

The VET Student Loans Ombudsman must give the Secretary of the Department administered by the Minister administering the VET Student Loans Act 2016 a copy of:

the report; and

any comments given under subsection (5).

The VET Student Loans Ombudsman may also give to that Minister a copy of:

the report; and

any comments given under subsection (5).