Social Security (Administration) Act 1999

the desirability of achieving the following results:

the ready availability to members of the public of advice and information services relating to income support generally and to the social security payments that are available;

the ready availability of publications containing clear statements about income support entitlements and procedural requirements;

the delivery of services under the law in a fair, courteous, prompt and cost‑efficient manner;

the development of a process of monitoring and evaluating delivery of programs with an emphasis on the impact of programs on social security recipients;

the establishment of procedures to ensure that abuses of the social security system are minimised; and

the special needs of disadvantaged groups in the community; and

the need to be responsive to the interests of the Aboriginal and Torres Strait Islander communities and to cultural and linguistic diversity; and

the importance of the system of review of decisions under the social security law; and

the need to ensure that social security recipients have adequate information regarding the system of review of decisions under the social security law; and

the need to apply government policy in accordance with the law and with due regard to relevant decisions of the ART.