Common objectives and service delivery priorities of public transport agencies
2B Common objectives and service delivery priorities of public transport agencies
Public transport agencies are to exercise their functions in a manner that promotes the following objectives, which are the common objectives of public transport agencies—
Customer focus
To put the customer first and design the transport system around the needs and expectations of the customer.
Economic development
To enable the transport system to support the economic development of the State (with a focus on freight transport systems).
Planning and investment
To ensure that good planning informs investment strategies.
Coherence and integration
To promote coherence and integration across all transport modes and all stages of decision making.
Performance and delivery
To focus on performance and service delivery, based on a strong purchaser-provider model with clear accountabilities for outcomes.
Efficiency
To achieve greater efficiency—
in the delivery of transport infrastructure projects, and
through improved coordination of freight, maritime and ports operations, and their integration into the transport system, and
by eliminating duplication of functions and resources, and
by outsourcing the delivery of non-core services.
Environmental sustainability
To promote the delivery of transport services in an environmentally sustainable manner.
Social benefits
To contribute to the delivery of social benefits for customers, including greater inclusiveness, accessibility and quality of life.
Safety
To provide safe transport services in accordance with a safety regulatory framework.
Public transport agencies are to determine their service delivery priorities having regard to the Transport Secretary’s expectations for service delivery established by a Statement of Expectations issued annually to public transport agencies by the Transport Secretary.
This Act’s bill:Explanatory memorandum
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