Commencing investigation
28 Commencing investigation
(1) The Commissioner may investigate a complaint only if satisfied that the requirements of Part 4, Division 1 are met in relation to the complaint.
(2) The Commissioner may investigate a matter on the Commissioner's initiative only if satisfied that the matter may form a ground for making a complaint (irrespective of when the matter occurred and whether or not a complaint was made in relation to the matter).
(3) The Commissioner may make preliminary inquiries for subsection (2).
(4) Before commencing an investigation, the Commissioner must notify each responsible service provider, and the Chief Executive Officer of each responsible Agency, of the following:
the Commissioner's decision to conduct the investigation;
details of the matter to which the investigation relates;
(c) that the Agency and service provider may each make a written submission about the matter within a reasonable time specified in the notice.
This Act’s bill:Explanatory statement
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