Defamation Act 2006

(1) It is a defence to the publication of defamatory digital matter if the defendant proves:

(a) the defendant was a digital intermediary in relation to the publication; and

(b) the defendant had, at the time of the publication, an accessible complaints mechanism for the plaintiff to use; and

(c) if the plaintiff gave the defendant a written complaint under this section about the publication – reasonable access prevention steps, if steps were available, were taken in relation to the publication, whether before the complaint was given or within 7 days after the complaint was given.

Notes for subsection (1)

1 The defendant is not required to prove paragraph (c) to establish the defence if the plaintiff has not given the defendant a complaint about the publication under this section. Subsection (3) sets out requirements for giving complaints.

2 Subsection (6) defines accessible complaints mechanism.

(2) For subsection (1)(c), reasonable access prevention steps were taken in relation to the publication of digital matter if:

(a) for access prevention steps taken by the defendant – the steps taken were reasonable for the defendant to take in the circumstances; or

(b) for access prevention steps taken by another person – it was reasonable for the defendant not to take steps because of the steps already taken.

(3) A written complaint is given under this section about the publication of defamatory digital matter if:

(a) the complaint contained information sufficient to enable a reasonable person in the defendant’s circumstances to be made aware of the following:

(b) the complaint was given using an accessible complaints mechanism for the plaintiff to use or given to the defendant in another way permitted by section 41.

(4) A defence under this section is defeated only if the plaintiff proves the defendant was actuated by malice in establishing or providing the online service by means of which the digital matter was published.

(5) A defendant who would otherwise be a digital intermediary in relation to the publication of digital matter does not cease to be a digital intermediary for this section merely because the defendant took steps to detect or identify, or steps to remove, block, disable or otherwise prevent access by persons to, the following:

(a) defamatory or other unlawful content published, or sought to be published, by a person using the online service provided by the defendant;

(b) other content published, or sought to be published, by a person using the online service provided by the defendant that was incompatible with the terms or conditions under which the service was provided.

Note for subsection (5)

This subsection allows a defendant to rely on the defence, despite the definition of digital intermediary in section 3 excluding authors, originators or posters of digital matter, if the defendant's editorial or moderating role over content published using the online service was limited to the steps mentioned in this subsection.

accessible complaints mechanism, for a plaintiff to use, means an easily accessible address, location or other mechanism available for the plaintiff to use to complain to the defendant about the publication of the digital matter concerned.

Examples for definition accessible complaints mechanism

1 An email address or direct messaging address to which a complaint may be sent.

2 A webpage, or a part of a webpage, enabling details about a complaint to be uploaded or inputted.