Education Act 2015

(1) The governing body of a registered non-Government school must establish and maintain a policy for managing complaints made in relation to the school.

(2) The complaints policy must provide for the timely management of complaints and for procedural fairness in the management of complaints.

(3) Subject to subsection (4), if the registrar receives a complaint in relation to a registered non-Government school, the registrar must refer the complaint to:

Note for subsection (3)

The registrar may have additional obligations under the Care and Protection of Children Act 2007 in relation to a complaint.

(4) The registrar may authorise a special investigation into a registered non‑Government school without referring the complaint under subsection (3) if the registrar is of the opinion that:

(a) a serious incident has occurred or is occurring that may impact on the safety, health or wellbeing of a student at the school; or

(b) a breach of the registration requirements has occurred or is occurring that may impact on the safety, health or wellbeing of a student at the school.