Ombudsman Act 2009

(1) If the complaint is resolved by conciliation or mediation, the agreement reached between the parties may be recorded in writing.

(2) After the agreement is signed by the parties, the Ombudsman must give a copy of the agreement to each of them.

(3) There is a cooling-off period for the agreement during which a party may, by written notice to the other parties, cancel the agreement.

(4) The cooling-off period starts when the agreement is made and ends 14 days after the day the period starts.

(5) If the agreement is not cancelled under subsection (3), it is binding on the parties after the end of the cooling-off period.