Minimum standards of service to customers
45 Minimum standards of service to customers
(1) The Minister may from time to time specify the minimum standards that a licensee must meet in providing water supply or sewerage services to customers.
(2) Without limiting subsection (1), the minimum standards may include:
water quality standards;
standards of supply (including water pressure and flow); and
reliability of service.
The minimum standards are:
(a) to be at least equivalent to the planned levels of service for those customers prevailing during the year before the commencement of this section;
(b) to take into account relevant national benchmarks developed from time to time; and
(c) to take account of the cost of service delivery in the licence area.
This Act’s bill:Second reading speech
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