Information Privacy Act 2009

A privacy complaint made or referred to the information commissioner must—

be written; and

state an address of the complainant to which notices may be forwarded under this Act; and

give particulars of the act or practice the subject of the complaint.

For a privacy complaint made to the commissioner by an individual, the commissioner must give reasonable help to the complainant to put the complaint into written form.

However, an individual may not make a privacy complaint to the commissioner unless—

the individual has first made a privacy complaint to the relevant entity under section 166A;

either—

the individual does not consider the relevant entity’s response to the complaint to be adequate; or

the response period for the complaint has ended and the individual has not received a response to the complaint.