Keno Regulation 2007

This section prescribes, for section 152(6) of the Act, how the chief executive must deal with a request, made by a person (the claimant) under section 152(4)(a) of the Act, to resolve a claim for payment of a prize for an approved keno game.

The chief executive must ask the authorised keno operator to immediately try to resolve the claim.

Subsection (4) applies if, within 14 days of making the request under subsection (2), the chief executive is not advised by the authorised keno operator or claimant that the claim has been resolved.

The chief executive must give written notice to the operator and the claimant inviting the operator and claimant to make a written submission to the chief executive about the claim within 1 month after receiving the notice (the submission period).

The chief executive may—

cause an investigation to be made about any matter the chief executive considers is relevant to the claim; and

request a report of the investigation to be given to the chief executive.

As soon as practicable after the end of the submission period, the chief executive must—

consider all written submissions made in the submission period by the authorised keno operator or claimant; and

consider the outcome of any investigation under subsection (5); and

make a decision about the claim; and

give the authorised keno operator and claimant a written notice stating the decision and the reasons for the decision.

However, the chief executive is not required to take or complete action under subsection (6) if the chief executive is advised of the resolution of the claim by the authorised keno operator or claimant.