Complaints agency or other government service provider to inform public guardian about actions taken for complaint
144 Complaints agency or other government service provider to inform public guardian about actions taken for complaint
The public guardian may—
make a complaint about services provided by a service provider to a relevant child to a complaints agency or other government service provider; or
on behalf of a relevant child, refer a complaint about the services to a complaints agency or other government service provider.
If the public guardian makes a complaint or refers a complaint under subsection (1), the public guardian, by written notice to the complaints agency or government service provider, may ask for information about—
the outcome of the complaint, including any action taken to address the complaint; or
a decision not to investigate or to continue to investigate the complaint and the reasons for the decision.
The complaints agency or government service provider must comply with a request for information from the public guardian under subsection (2).
Subsection (3) applies despite any express provision in an Act establishing a complaints agency that makes it an offence for anyone involved with administration of the Act to disclose the information.
In this section—
complaints agency means any of the following—
the human rights commissioner under the Anti-Discrimination Act 1991;
the Crime and Corruption Commission under the Crime and Corruption Act 2001;
the Health Ombudsman under the Health Ombudsman Act 2013;
the ombudsman under the Ombudsman Act 2001.
service provider includes an entity providing a service under an arrangement that involves a written agreement to which the service provider is a party.
Example—
services provided to children under foster care arrangements
This Act’s bill:Explanatory memorandumSecond reading speech
The statute text is free to read above. View subscription options to unlock the case-law research tools for each provision.