Tourism Services Act 2003

A regulation may prescribe a code of conduct for inbound tour operators, and a code of conduct for tour guides, relating to supplying services to tourists.

Without limiting subsection (1), a code of conduct may—

set minimum standards for carrying on the business of an inbound tour operator or for tour guides; or

establish principles that encourage and facilitate fair dealings between—

inbound tour operators and tourists or tour guides and tourists; or

inbound tour operators and businesses or other entities with which tourists come, or are likely to come, in contact or tour guides and those entities; or

provide for a system of dispute resolution including by requiring an inbound tour operator or tour guide to have a written policy about resolving disputes.