reg 239
In forceHow customer communications must be given or made
Part 18Licences
Division 7Applications, customer communications and other matters
Subdivision 3Customer communications
239 How customer communications must be given or made
(1)
A customer communication must be given or made in any of the following ways—
(a)
in the approved form for the customer communication;
(b)
in the way approved under section 238(1)(a) for giving or making the customer communication; or
(c)
if there is no approved form and no approved way for giving or making the customer communication—in writing.
(2)
A customer communication must include, or be accompanied by, any information required under section 238(1)(b).
(3)
Subsection (2) does not limit another provision of this regulation that requires a customer communication to include, or be accompanied by, particular information.
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