s 3B
In forceComplaints policies
3B Complaints policies
A prescribed disability service provider must—
(a)
have in place appropriate policies and procedures for dealing with complaints and grievances; and
(b)
ensure that those policies and procedures refer persons to whom services are provided to relevant statutory complaint or dispute resolution bodies (where appropriate); and
(c)
ensure that information about those policies and procedures is readily accessible by persons to whom services are provided.
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