Objects
3 Objects
The objects of this Act are—
to improve the quality and safety of health and community services in
South Australia through the provision of a fair and independent means for the assessment, conciliation, investigation and resolution of complaints; and
to provide effective alternative dispute resolution mechanisms for consumers and providers of health or community services to resolve complaints; and
to promote the development and application of principles and practices of the highest standard in the handling of complaints concerning health or community services; and
to provide a scheme that can be used to monitor trends in complaints concerning health or community services; and
to identify, investigate and report on systemic issues concerning the delivery of health or community services.
This Act’s bill:Second reading speech
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