12A
In forceComplaints system
Part 2AReceiving and assessing complaints and reports
12A Complaints system
(1)
A system for the receipt of complaints about public administration is to be established by the Ombudsman.
(2)
The system must permit the making of complaints relating to matters that are (in the opinion of the Ombudsman) sensitive, complex or of significant public interest to be made in person to an officer of the
Ombudsman.
(3)
The system must ensure that the Ombudsman gives consideration to the motives of a complainant and that complaints that are apparently made in bad faith, for an improper purpose, are vexatious or that otherwise amount to an abuse of the complaints system are not received for consideration by the
Ombudsman.
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