Dispute resolution policy
45 Dispute resolution policy
The operator of a retirement village must have a written policy in relation to resolution of disputes between the operator and residents of the retirement village (a dispute resolution policy).
A dispute resolution policy must comply with any requirements prescribed by the regulations.
A copy of a dispute resolution policy must be provided, on request, to a resident of the retirement village (and must be so provided within
5 business days of the making of the request).
In the event of a dispute between the operator of a retirement village and a resident, the operator must take all reasonable steps to resolve the dispute in accordance with the dispute resolution policy of the retirement village unless—
the resident, at the time of the dispute, agrees to take steps to resolve the dispute otherwise than in accordance with the dispute resolution policy; or
exceptional circumstances exist in relation to which the Tribunal has granted permission to apply to the Tribunal under section 46.
An operator who fails to comply with this section is guilty of an offence.
Maximum penalty: $10 000.
Expiation fee: $500.
This Act’s bill:Second reading speech
The statute text is free to read above. View subscription options to unlock the case-law research tools for each provision.