Return to Work Act 2014

These standards are intended to meet the reasonable expectations of workers and employers about how the Corporation should deal with them by—

setting out principles that will be observed by the Corporation when it is dealing with a worker or an employer; and

providing a procedure for lodging and dealing with complaints about breaches of these standards; and

providing consequences and remedies for breaches of these standards.

These standards recognise that when a worker or an employer deals with the Corporation, it is reasonable for the worker and the employer to expect the highest standards of service and fairness.