Board to establish processes for complaints
67 Board to establish processes for complaints
The Board must establish administrative processes for receiving and dealing with complaints received about the conduct of veterinarians.
The administrative processes must—
set out how complaints may be made; and
ensure that complaints are dealt with in a timely and efficient manner; and
set out the time frames within which complaints are expected to be dealt with; and
contain provisions relating to notifying veterinarians and complainants of receipt of complaints, the steps taken by the Board in response to complaints and the outcome of complaints (including provisions setting out when such notifications need not be given).
The Board must publish the processes on a website determined by the Board.
This Act’s bill:Second reading speech
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