Responsibilities of customers
69 Responsibilities of customers
A customer who is supplied with a retail service must—
ensure that any equipment located on his or her premises that is relevant to the operation of that service (being equipment located on the customer's side of the connection point) complies with any relevant technical or safety requirements and is kept in good repair; and
take reasonable steps to prevent—
any water running to waste on the premises; or
any waste material that should be discharged into a sewerage system to escape. Maximum penalty: Maximum penalty: $2 500.
For the purposes of ensuring under this section that any equipment complies with any technical or safety requirements, a person may, subject to the regulations, rely on any certificate of compliance issued under a scheme (if any or if relevant) established or approved by the Technical Regulator for the purposes of this Part.
If a person fails to comply with subsection (1), the Technical Regulator or the water industry entity providing the service may disconnect the supply of water to the place, or the collection of sewerage from the place, or restrict the supply of services to that place.
If an authorised officer or a water industry officer seeks to enter a place for the purposes of taking action under subsection (3) and entry is refused, the authorised officer or water industry officer may do so under a warrant under
Part 10.
An authorised officer or a water industry officer may not enter a place under a warrant unless accompanied by a police officer.
The statute text is free to read above. View subscription options to unlock the case-law research tools for each provision.