Awards
23 Awards
An award may require the energy entity to do one or more of the following:pay compensation in the amount determined by, or determined in the manner specified by, the Ombudsman; provide goods or services to the complainant; amend or waive a charge for a service provided to the complainant; undertake corrective work; correct, delete from or add to any record kept in respect of the complainant by the energy entity; do or refrain from or stop doing any other act.
The total value of an award must not exceed the prescribed amount or, if no amount is prescribed – $20 000 except where the energy entity otherwise agrees; or$50 000 if the energy entity has agreed to the total value exceeding $20 000.
In determining the total value of an award, any costs awarded against the energy entity are not to be taken into account.
To the extent that the total value of an award exceeds the total value permissible under this Act the award is of no effect.
The Ombudsman must provide a copy of an award to the energy entity and the complainant.
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