Complaints processes
70 Complaints processes
The Public Guardian is to – establish procedures for the handling of complaints that are applicable in circumstances where the Public Guardian is appointed as a guardian for a represented person; and by electronic means and any other means that the Public Guardian considers necessary, ensure that the procedures established under paragraph (a) are publicly available.
The Public Trustee is to – establish procedures for the handling of complaints that are applicable in circumstances where The Public Trustee is appointed as an administrator; and by electronic means and any other means that The Public Trustee considers necessary, ensure that the procedures established under paragraph (a) are publicly available.
Procedures for the handling of complaints established by the Public Guardian or The Public Trustee under this section are to meet the minimum complaint resolution standards prescribed by the regulations.
This provision refers to the regulations (prescribed by the regulations
). Made under this Act:
- Guardianship and Administration (Corresponding Law) Notice 2014 · Regulation · under section 81(1)
- Guardianship and Administration (Corresponding Laws) Notice 2022 · Regulation · under section 81(1)
- Guardianship and Administration Regulations 2017
This Act’s bill:Explanatory notesSecond reading speech
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