Mental Health Act 2013

Any patient is entitled to make a complaint to an Official Visitor.

Subsection (1) applies to a patient who is a child or young person, regardless of whether the patient has the consent of a parent, or guardian, to make the complaint.

An Official Visitor may also accept a complaint, concerning any patient, from – a support person, or representative, of the patient; or a person who, in the opinion of the Official Visitor, has a genuine interest in the patient's welfare.

A complaint may be made by any available means acceptable to the Official Visitor concerned.