Occupational Licensing Act 2005

Subject to section 59, the Administrator, as soon as is reasonably practicable after receiving a complaint, must make inquiries and take any other action the Administrator considers necessary to investigate the matter.

Before considering a complaint, the Administrator may require the complainant to demonstrate to the Administrator that – the complaint has been brought to the attention of, and considered by, the person mentioned in section 59(1); and a satisfactory resolution of the complaint could not be achieved.