Customer service code to specify notice of certain matters relating to fees
14 Customer service code to specify notice of certain matters relating to fees
A customer service code must specify the minimum period of notice that a regulated entity must give to a customer before imposing or varying – a fee that the customer is to be charged; or a method of calculating the fee that a customer is to be charged; or a policy that is to apply when determining the fee that a customer is to be charged.
A customer service code must specify that subregulation (1) does not apply in relation to a customer if there is a price determination in force in relation to the customer that does not require the customer to be given the notice.
A customer service code must specify that a fee, method or policy referred to in subregulation (1) may be viewed at the regulated entity's website.
A customer service code must specify the time period within which a regulated entity must provide to a customer of the regulated entity a copy of a fee, method or policy referred to in subregulation (1), if the customer requests that the copy be given to him or her.
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