Disability Act 2006

A person may make a complaint to the Disability Services Commissioner—

orally; or

in writing; or

by any other means which is appropriate in the circumstances.

If the Disability Services Commissioner receives an oral complaint, the Disability Services Commissioner must require the person who made the complaint to confirm the complaint in writing unless the Disability Services Commissioner is satisfied that there is good reason why the complaint should not be confirmed in writing.

The Disability Services Commissioner may require a person who makes a complaint to the Disability Services Commissioner to give more information about the complaint in a form and within a time fixed by the Disability Services Commissioner.

Subject to subsection (6), a person who complains to the Disability Services Commissioner must give their name and any other information relating to their identity as the Disability Services Commissioner may require.

The Disability Services Commissioner may determine to keep information given to the Disability Services Commissioner under subsection (4) confidential if the Disability Services Commissioner considers that—

there are special circumstances; and

it is in the complainant's interest to keep the information confidential.

The Disability Services Commissioner may determine to consider a complaint despite the person making the complaint refusing to comply with subsection (4) if the Disability Services Commissioner is satisfied that the complaint requires investigation.

If subsection (6) applies, the Disability Services Commissioner is not required to comply with any provision of this Division requiring notice of any matter to be given to the person making the complaint unless the Disability Services Commissioner becomes aware of the identity of the person who made the complaint.

It is the duty of the Disability Services Commissioner to provide appropriate assistance to a person who wishes to make a complaint and requires assistance to formulate the complaint.