Register of complaints
4.6A.3 Register of complaints
S. 4.6A.3 inserted by No. 71/2010 s. 31.
An RTO must keep a register of complaints in accordance with this section of all complaints made to it under the complaints handling process.
Penalty: 10 penalty units for a natural person and 50 penalty units for a body corporate.
The purposes of the register of complaints are—
S. 4.6A.3(2)(a) amended by No. 31/2018 s. 57(2).
to assist in the management of the complaint handling process required under this Division and the regulations; and
S. 4.6A.3(2)(b) amended by No. 31/2018 s. 57(2).
to enable the Authority to audit compliance by the RTO with the complaint handling process requirements under this Division and the regulations.
The register of complaints must contain the following matters—
the name of the person who made the complaint;
the date on which the complaint was made;
the date on which the complaint was resolved or closed (if applicable);
a reference to the RTO's complete records relating to the complaint kept in accordance with section 4.6A.5;
any other prescribed matter.
This provision refers to the regulations (the regulations
, prescribed matter
). Made under this Act:
This Act’s bill:Explanatory memorandumSecond reading speech
The statute text is free to read above. View subscription options to unlock the case-law research tools for each provision.