Education and Training Reform Act 2006

information to be made available to past, current or prospective students including the following matters—

fees, including the policy for payment and refunding of fees and for the levying, collection and management of fees;

course timelines;

facilities and equipment available for use by students;

whether the RTO is a member of a prescribed tuition assurance scheme;

information about the RTO's complaint handling processes and the rights of students to lodge complaints with the RTO or the Authority;

the methods by which the RTO is to make available to past, current or prospective students the information referred to in paragraph (a) including the publishing of that information;

the provision of the information referred to in paragraph (a) to the Authority for publishing by the Authority;

requirements to be met before entering into contracts with students or prospective students;

the contents of contracts, including the terms, entered into between the RTO and students or prospective students;

publications and marketing materials;

the awarding, conferral or issuing of qualifications, certificates or statements of attainment;

public liability insurance;

the keeping of records relating to current and past students including records of qualifications and statements of attainment;

complaint handling processes;

the register of complaints;

criteria that must be complied with before being granted registration by the Authority;

conduct in relation to dealing with past, current or prospective students.