Estate Agents Act 1980

If a dispute concerning the amount of commission or outgoings charged by an estate agent is referred to the Tribunal under section 56A, the Tribunal—

may determine the dispute; and

in the case of excess commission or outgoings, may order the payment of compensation.

In determining whether an estate agent or agent's representative has charged excess commission or outgoings, the Tribunal must have regard to—

the terms of any agreement between the parties to the dispute relating to the payment of commission and outgoings;

the real estate services performed by the estate agent or agent's representative;

whether or not the conduct of the estate agent or agent's representative was unfair or unreasonable in the circumstances;

any other matter the Tribunal considers relevant.

The parties to the dispute are parties to the proceeding under this section.