Health Complaints Act 2016

act in a fair, impartial and independent manner; and

act in the public interest; and

encourage complainants and health service providers to participate in the complaint process; and

seek to resolve complaints promptly and improve the quality of health services; and

as far as is practicable, protect the public from any serious risk that a health service provider poses to the health, safety or welfare of the public; and

act in a manner that is transparent, accountable and consistent; and

act in an efficient, effective and flexible manner that avoids unnecessary formality; and

take as far as practicable the least intrusive and onerous measures that are appropriate in the circumstances; and

act in a consultative and collaborative manner to the extent that is consistent with the carrying out of a function or power.