Health Complaints Act 2016

The Commissioner must give written notice of any decision under section 32 to the parties, as soon as possible after making the decision.

A notice of a decision under section 32 must set out—

the complaint resolution process that the Commissioner has decided is to be applied in respect of the complaint; and

the manner in which the complaint resolution process is to be conducted; and

if a conciliation is to be conducted—

the date that the conciliation is proposed to commence; and

the whole or part of the complaint to be the subject of the conciliation; and

the Commissioner's powers in the conduct of a conciliation; and

the obligations of the parties to a conciliation under section 43; and

the offences under sections 41(3) and 43.

A notice under subsection (2) must be given in a reasonable time before any time fixed by the notice for anything to be done, having regard to—

the complexity of the complaint; and

ensuring that appropriate time is given for preparation by the parties.