Investigation of complaints by Commissioner
45 Investigation of complaints by Commissioner
The Commissioner may conduct an investigation of a complaint made to the Commissioner, if the Commissioner reasonably believes that the complaint should be investigated and—
the complaint is not suitable for a complaint resolution process; or
a complaint resolution process dealing with the complaint has not been successful; or
a health service provider who is a party to a complaint, without reasonable excuse, fails to participate in a complaint resolution process; or
a health service provider who is a party to a complaint does not comply with—
a request for more information under section 18; or
a notice requiring the health service provider to give a written response under section 35; or
a notice requiring the production of a document or other evidence under section 41; or
a general health service provider has contravened a code of conduct applying to the general health service.
This Act’s bill:Explanatory memorandumSecond reading speech
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